Think about the last time you answered the phone at work. How did you respond? What wasyour tone like? Was the person on the other end happy, or did they seem irritated?You may not think about it, but the first impression someone has of...
Think about the last time you answered the phone at work. How did you respond? What was your tone like? Was the person on the other end happy, or did they seem irritated? You may not think about it, but the first impression someone has of...
One month down already in 2014, with at least three major snow events, multiple single digit temperature days, school delays, event cancellations… Oh, and are you on plan for the year now that month #1 has come to an end? Most of us welcome in the new...
Let’s face it, there is an awful lot of stuff in the business world that, on the surface, does not appear to be very exciting. When I go to a business or social function and get the inevitable question of “Where do you work”, and...
Last week I had the pleasure of seeing a live performance by the self-proclaimed King of Sales, Jeffrey Gitomer, during his visit to the city of Philadelphia. The funny thing is, he didn’t seem to spend a lot of time talking about sales, and even...
“Ain’t technology great? Yea – when it’s working!!” Love it or hate it, technology has become an integral part of our lives. Some of the most dreaded words these days in the working world are “the system is down” or “I lost my smart phone”. Why? Because...
If you own or manage a business practice you have many expenses and need to work diligently to keep those expenses under control. However, there are certain things that are not direct expenses, but investments in your business to ensure continued success and growth. For...
[caption id="attachment_16788" align="alignright" width="269"] CAM_X_Award Award Wining Service 2012[/caption] Once again, Main Line TeleCommunications is pleased to announce that we have won the CAM-X Award of Excellence for our professional live operator answering and messaging services. This is the sixth consecutive year that we have received the award,...
Are you taking some time off for the holiday weekend? Memorial Day is a day of remembering and honoring the men and women who died while serving in the United States Armed Forces. It is also considered the start of the summer season and a time...
How much time do you spend talking with your business peers? I don’t mean co-workers; I’m talking about those who may have the same or similar roles as you, but at different organizations. Part of our leadership team (including myself) have just spent the last few days...
