We are big believers in automation. I know that may sound counter-intuitive coming from a provider of live operator answering services where the alternative might be an automated voice-mail system; but automation is actually helping our business grow. The real key is in automating the ‘right...
Your clients deserve your best. After all, that is why they engaged with you. No matter what product or service you offer, your clients are with you because they believed, at some point, that your offering was the best fit for their specific needs. To keep...
While almost all businesses in the U.S. utilize some form of voice-mail system, people in general are not fans of voice-mail. It is estimated that somewhere between 55 and 80% of callers who reach a voice-mail prompt will not even bother to leave a message. In addition,...
Super storm Sandy, a presidential election, the Thanksgiving holiday, black Friday and cyber Monday; and that is all within the last 30 days! All of these occurrences involved planning and preparation by large numbers of people both as individuals and as businesses. While the holidays...
Thanksgiving week is upon us and with it, the traditional kick-off to the holiday season. In the next several days, a very large percentage of our country’s population will take a much deserved break from the rigors of their work lives to spend quality...
One of the primary causes of lost business is miscommunication. Whether it is a good prospect that chose another provider over you, or a client you’ve had for years that suddenly decides to discontinue your relationship, there is a good chance miscommunication was involved. In...
When was the last time you experienced some frustration when calling upon a business? For most of us, it still happens all too often. The frustration level can range from a minor annoyance all the way to ‘I won’t do business with that company ever...
People want to talk to people. Despite the explosion of social media and other new communications methods over the last several years, the phone call is still the best method of communication for most businesses. But, because it has been around for a while, people...
Why A Call Handling Service? How often does your day get away from you? As business managers and owners, most of us have become pretty good at multi-tasking. However, there are still too many days that, upon arrival at work, you are pulled in so...
Why do businesses outsource? Well, outsourcing is defined as ‘the strategic use of outside resources to perform activities traditionally handled by internal staff and resources’. The benefits of outsourcing can include reduced costs, improved business focus, better risk management and much more. The primary...
