As business professionals, we all seem to put a tremendous amount of focus on bringing in new business. However, in the tougher economy of the last few years, customer retention appears to have finally become just as important. For most service oriented organizations, the real...
When you go to purchase a product or service, are you always looking for the cheapest price? Let’s put it another way, does your business pride itself on offering the cheapest price for its products or services? Probably not. As a business professional with...
Many traditional small business models are being challenged in today’s environment. Advances in technology, communications, and the sharing of information have made ‘maintaining the status quo’ a rather dangerous strategy. Business owners who recognize the need to stay in better touch with their prospects and customers,...
Finding the right providers to engage for business services is never an easy task. For most of us, we want a provider who understands our business, is easy to work with, responsive to our needs, and makes the extra effort to show they have our best...
For most of us, the end of the year is a time for celebration as well as reflection on the accomplishments we have achieved during the past 12 months. Here at Main Line TeleCommunications, we have enjoyed sharing our knowledge on answering service best practices...
You’ve done the marketing - you’ve built up your website - you may have even established live some social media channels. But the year is coming to a close and the big question is: are you meeting your numbers? These days, many businesses are finding it...
The Internet vs. the Live Operator Let’s face it, for all its great advances in information and technology, the internet is still a very impersonal experience. That’s why the experts say your website needs to “grab their attention in the first 10 seconds or they’re gone”....
We work with many businesses. But, probably like you, we work best with businesses who demonstrate a sincere interest and focus, on a daily basis, in helping their clients and prospects succeed. How Can You Tell The Sincere Ones from the Others? A large majority of business call routing...
You've made a great decision to look for a telephone answering service for your business. You need customers to have access to your company on their timeline but it's nearly impossible to staff your phones around the clock on your own. A quality, professional telephone...
A potential customer for nearly any type of business is in buying mode or at least mode when he or she places a phone call. But what if you are not there to answer the call because you’re too busy or it's after hours or...
