How many times have you called a business' customer service department and have been greeted by a representative who sounded unenthusiastic or angry? It happens all too often, and there's nothing more frustrating than talking to a customer service representative who doesn't sound like they...
How many times have you called a business' customer service department and have been greeted by a representative who sounded unenthusiastic or angry? It happens all too often, and there's nothing more frustrating than talking to a customer service representative who doesn't sound like they want to...
For many businesses, the thought of using a professional telephone answering service seems like an extravagance. Businesses often believe that people will be put off by the idea of talking to a call center or that receptionists won't be able to answer their customers' questions....
For many businesses, the thought of using a professional telephone answering service seems like an extravagance. Businesses often believe that people will be put off by the idea of talking to a call center or that receptionists won't be able to answer their customers' questions. Despite...
Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or telephone answering service is an extravagance or something to consider in the future....
Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or telephone answering service is an extravagance or something to consider in the future....
Regardless of the size or scale of your company, making sure your clients have the ability to contact you when they need your services is extremely important. When you first start out, it's easy to stay on top of incoming calls yourself, or with your...
If your business model is partly or wholly based on the quality of service you provide to your clients, you need to read this. Traditional business models are being up-ended at an alarming rate. It’s not just one industry or sector either; healthcare, finance, manufacturing, and...
Whether it is our innate, over-achieving nature or simply survival of the fittest, we humans seem to be on a constant mission to make everything more efficient. There is nothing wrong with that of course - the demands of our work-lives, home-lives and everything in...
When we hear the tragic stories of failed business practices, the numbers on the balance sheet often receive the most attention, but they are merely the ‘post mortem’ report, and not reflective of the real reasons for failure. The most prevalent reason of failure for...
