If you manage a professional business or medical practice, quality customer service is usually high on your priority list. Your clients utilize your services because they like you; they trust you and they believe they are receiving quality services from you. However, there are likely several...
To drive a successful organization on a long-term basis you need two basic ingredients: 1. You must be good at providing your primary offering(s) to your clients; and 2. You must continuously work to improve your operations. The first one is obvious. It is the easier...
We are big believers in automation. I know that may sound counter-intuitive coming from a provider of live operator answering services where the alternative might be an automated voice-mail system; but automation is actually helping our business grow. The real key is in automating the ‘right...
As another year comes to a close, most of us take some time to reflect on our successes, learn from our mistakes, and prepare for the next year. For many businesses, year-end marks a big milestone for measuring key metrics and prioritizing goals to be...
It is that time of year again for most businesses. We all work hard throughout the year, but in these last few months, business executives and practice managers have an additional task: building the detailed plans for the next business year. This process can...
Today is Halloween, but instead of celebrating an enjoyable holiday, many of our fellow Americans are in clean-up mode after Hurricane Sandy devastated large swaths of our eastern coast and sent torrential rains, heavy winds and even deep snow across several states. Despite advanced weather...
For most business executives, there is a small handful of ‘things’ in which they feel a little extra pride. For us, one of those ‘things’ is third-party verification that we really are striving to do the best for our customers on a consistent basis Earlier this...
Increase revenue. Enhance client satisfaction. Strengthen ROI. No matter what business you are in, these and a few select others are always near the top of the list of priorities for your organization. As business owners and managers, we have a lot of responsibilities, and the...
Like it or not, we now have an ‘arsenal’ of ways in which we can communicate in the business world. There are already too many for one person to become an expert in all of them, but, as business professionals, it is important for us to...
Productivity. Efficiency. Scalability. These (and many others) are the words we use when it comes time to talk about making improvements to the ways in which we conduct our business organizations. Unfortunately, all too often, it is just talk and right afterwards we get...
