There are three vital communication elements that are required for those who work in the Home Health Care and Hospice services: sensitivity, accuracy and promptness. Your company is expected to be portraying all of these characteristics at all times, especially during the night or on...
We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn't have a...
We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn't have a clear...
Let’s face it, there is an awful lot of stuff in the business world that, on the surface, does not appear to be very exciting. When I go to a business or social function and get the inevitable question of “Where do you work”, and...
What is on your wish list for the holidays? A big screen TV? The latest, greatest tablet? Or just some time off to spend with family and friends? As a call handling service, there is one thing we get a lot more of over the holidays;...
Why do organizations engage a call handling service? If you said “to answer the phone” you would be wrong. Anyone can answer a phone, but it is interesting to note that, even in the world of business professionals, only a small percentage actually answer their phones in a...
For many decades, the phone was the primary method utilized when you couldn’t communicate face-to- face. Then along came e-mail and by the late 1990’s adoption of e-mail was nearly universal. But in the last ten years or so, digital communications exploded and people now have literally...
It is Election Week and by the time this blog post is published, we will already know who the leader of the free world will be for the next four years. As a provider of call handling services, we talk to people from all walks of...
Like it or not, we now have an ‘arsenal’ of ways in which we can communicate in the business world. There are already too many for one person to become an expert in all of them, but, as business professionals, it is important for us to...
People want to talk to people. Despite the explosion of social media and other new communications methods over the last several years, the phone call is still the best method of communication for most businesses. But, because it has been around for a while, people...
