4 Benefits of Maintaining 24/7 Communication for Home Health Care Professionals

Posted September 23, 2015 in call handling services by TechArk Support

There are three vital communication elements that are required for those who work in the Home Health Care and Hospice services: sensitivity, accuracy and promptness. Your company is expected to be portraying all of these characteristics at all times, especially during the night or on weekends. If nighttime emergencies have a slow response, or you’re waiting until Monday morning to return most calls, you seriously lack in the “promptness” category. What’s worse, your patients may perceive you lack in the “sensitivity” category as well. In order to ensure your patients’ satisfaction, you can engage a 24/7 telephone service to cover those phone calls that are currently being missed or delayed. Hiring a 24/7 telephone service will:

1.Cover For Being Understaffed

Unfortunately, an industry-wide lack of funding is creating situations where a shortage of staff is becoming the norm in most parts of the health care industry, home health care included. If your company is being affected as well, after-hours or 24/7 live answering services provided by a professional company can help your organization stay in business and maintain the excellent reputation you have worked so hard to build. Don’t let running short of qualified staff members mean your patients don’t get the care they deserve.

2. Keep Patients and Families in Touch

After-hours and overflow telephone support will ensure that your patients and their families can stay in touch and develop new partnerships with your home health care staff members. Your non-emergency callers are looking for information they consider vital, and deserve professional responses, just like those who have serious predicaments. Your calls must be answered quickly, critical situations must be addressed promptly, and all callers must be treated with sensitivity. Keeping the lines of communication open is a basic, yet essential, function of a professional telephone service.

3. Be an Extension of Your Front Desk Staff

You can’t have your best employees working around the clock, but with an after-hours telephone service your patients will always receive the friendly, professional responses they want, just as if they were speaking to a member of your front office staff. Because of the telephone service’s dedication to providing the best home health care experience possible, your patients will maintain their trust and confidence in your practice’s ability to care for them and their family’s needs.

4. Give You Personal Time

Part of being a caring home health care provider is being good to yourself as well as your patients. This industry can be demanding, both emotionally and physically. It’s essential to give you and your staff time off for a quality work/life balance, so everyone is refreshed and ready to give 100% at their next shift. Hiring a 24/7 telephone service to cover the nights and weekends means that no one is forgoing quality rest and relaxation to ensure that your patients are well cared for.

Your patients are accustomed to their phone calls being handled with discretion, anonymity and quiet confidence. The professionals at Main Line TeleCommunications will handle your patients with the same sense of respectful propriety. We take adherence to confidentiality and privacy policies seriously, so your patients and staff never have to worry about patient privilege.

To learn more about Main Line TeleCommunications, please download our free guide: