The holiday season is here! But, if your company is a provider of quality services or products, you can't afford to let that quality slide; even though many staff members will be taking some well deserved breaks over the next couple of weeks. In fact,...
This holiday season, the average American will spend $939 on gifts. Just imagine how much revenue your company could rake in if you are able to serve the needs of new and existing consumers! It’s not just the sound of merry music that fills the air...
The large majority of business service relationships that go awry can be traced to miscommunication or lack of communication between the provider and the client. This can occur at any point in the relationship, from an initial call, to someone who has been your best client...
Have you noticed a significant decrease lately in the amount of patience you have in your work life or even at home? I know I have. I don’t mean in an angry or frustrated way, I simply know that whatever issues I may face,...
For a patient, there are few things worse than calling a practice and not gettingmedical answering services an answer. Poor medical answering service is one of the top reasons why patients leave a practice. When they leave, they take their bad experience with them, sharing...