The concept of an answering service works well for many companies who need additional phone coverage during busy times, mealtimes, emergencies, nights, weekends, or any time they need help fielding calls. Signing up with an answering service is a great way to keep costs low...
We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn't have a...
We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn't have a clear...
We’re usually happy when the doctor is in because it means we will be seen. But what happens when the doctor is not in? Most of us don’t think much of it until there is a specific need by either ourselves or a family member in...
Finally - June is here! School is wrapping up for the kids and most adults are finalizing vacation plans or at least scheduling some long weekend getaways within the next few months. Summertime is a welcome annual ritual on a national scale, and some of our best...
If you needed open-heart surgery, would you go for the cheapest heart surgeon you could find? Of course not! That is a very complex surgery, not to mention, your life would be on the line if even the slightest error was made. Extreme examples aside,...
If you manage a professional business or medical practice, quality customer service is usually high on your priority list. Your clients utilize your services because they like you; they trust you and they believe they are receiving quality services from you. However, there are likely several...
We’ve talked before in this blog about how engaging an after hours answering service can help restart business growth in a tough marketplace, but did you know these services are also excellent for managing business interruption events? This week, several states in the nation are...
Okay, we know nobody’s perfect, but when it comes to your business practice, do you have some vendors that seem to make the same mistakes over and over again? In an active business environment, communications errors are bound to happen, no matter how careful you...
Your clients deserve your best. After all, that is why they engaged with you. No matter what product or service you offer, your clients are with you because they believed, at some point, that your offering was the best fit for their specific needs. To keep...
