As another year comes to a close, most of us take some time to reflect on our successes, learn from our mistakes, and prepare for the next year. For many businesses, year-end marks a big milestone for measuring key metrics and prioritizing goals to be...
Today is Halloween, but instead of celebrating an enjoyable holiday, many of our fellow Americans are in clean-up mode after Hurricane Sandy devastated large swaths of our eastern coast and sent torrential rains, heavy winds and even deep snow across several states. Despite advanced weather...
Over the last several decades, a large majority of physicians and doctors offices adopted the practice of utilizing a professional answering service. Why? Because it made sense to best serve the patients’ needs. In their profession, doctors need to: 1. Process a lot of...
Let’s face it; we all work pretty hard these days to keep our businesses moving in the right direction. Revenue generated from customers is what drives the business, so you make that extra effort on a daily basis to keep them happy. But do they...
If you have a service driven business model, chances are client relationships are very important to you. After all, happy clients are much more likely to: 1. Pay you on time, 2. Purchase additional services from you and 3. Refer you to other potential clients. However,...
Most people I know work hard throughout the year so a few long weekends, or a week or two of vacation during the summer months, is a great way to get some well deserved rest and relaxation. However, as the month of May comes to an...
When you go to purchase a product or service, are you always looking for the cheapest price? Let’s put it another way, does your business pride itself on offering the cheapest price for its products or services? Probably not. As a business professional with...
Productivity. Efficiency. Scalability. These (and many others) are the words we use when it comes time to talk about making improvements to the ways in which we conduct our business organizations. Unfortunately, all too often, it is just talk and right afterwards we get...
24/7 Answering Service Please! Everyone works a bit harder this time of year. In addition to our ‘regular work’ we are diligently completing business planning for next year, finalizing the details to close the books on this year, and, oh yes, putting a good bit of personal...
Even though we are now in the digital age, we all spend time answering phone calls on a daily basis. In fact, despite all of the new channels in which we have to communicate, many people are spending more time on the phone than ever...
