Let’s be honest. Driving revenue is the primary function of most all of today’s small businesses. However, when running a small business, there are numerous non-revenue generating activities and distractions that demand our attention on a daily basis. The majority of these ‘other’ activities may be...
As you’ve likely heard before, trends in technology over the last couple of decades have leveled the playing field for small businesses vs. large businesses. Despite recent economic turmoil, it is easier to start a business today than at any other time in history. Years...
A few years ago, a large number of businesses were in survival mode. The financial crisis in the U.S. and around the globe had adverse effects on almost all of us. Fortunately, most of the people I have been in contact with over the last...
Some companies rely heavily on dated voice-mail systems, others have multiple layers of frustrating voice-prompts, and some organizations, no matter when you call, have a live person answer the phone each and every time. So here’s the question: Out of those companies, which ones are...
Are you the owner or manager of a small to mid-sized service oriented business? Do you ‘wear a lot of hats’ during the course of your work week? In addition to becoming an expert in your chosen field, many people in your position have had...
Finding the right providers to engage for business services is never an easy task. For most of us, we want a provider who understands our business, is easy to work with, responsive to our needs, and makes the extra effort to show they have our best...
For most of us, the end of the year is a time for celebration as well as reflection on the accomplishments we have achieved during the past 12 months. Here at Main Line TeleCommunications, we have enjoyed sharing our knowledge on answering service best practices...
You’ve done the marketing - you’ve built up your website - you may have even established live some social media channels. But the year is coming to a close and the big question is: are you meeting your numbers? These days, many businesses are finding it...
Wake Up or Fall Behind phone answering The ways in which phone answering is handled by businesses around the world are changing at a rapid pace.I recently came across some interesting stats: By the end of this year, 50% of U.S. mobile phone users will have...
Live Answering Services for Small Businesses – A Potential Solution for You How many hours a do you work in a week? I believe the average for small business owners is still in the 60+ hours-per-week range. This is a significant amount of time, energy and...
