Working in customer service can be incredibly rewarding when a customer calls in with an easy question or wants to compliment the work your company is doing. But it can also be frustrating when a customer calls to yell at you about an issue that you...
More business is always a good thing, but it often creates a unique set of challenges: a team that's always busy, a mountain of tasks to complete, and frequently, a phone that won't stop ringing. When the phones won't stop ringing, you may be tempted...
More business is always a good thing, but it often creates a unique set of challenges: a team that's always busy, a mountain of tasks to complete, and frequently, a phone that won't stop ringing. When the phones won't stop ringing, you may be tempted to...
In today's modern age of technology, people expect quick responses to their phone calls. For small businesses owners, this means being forced to answer the phone every day and return any missed calls as quickly as possible. This demand puts a huge amount of stress...
In today's modern age of technology, people expect quick responses to their phone calls. For small businesses owners, this means being forced to answer the phone every day and return any missed calls as quickly as possible. This demand puts a huge amount of stress on both...
If you run your own business, you know that one of the keys to success is excellent customer service. Unfortunately, in the age of digital communication, more and more businesses are struggling to provide adequate customer service on a regular basis. According to Forbes Magazine, a...
If you run your own business, you know that one of the keys to success is excellent customer service. Unfortunately, in the age of digital communication, more and more businesses are struggling to provide adequate customer service on a regular basis. According to Forbes Magazine, a 2011...
Now that the holiday season is in full swing, countless business owners find themselves struggling to balance their business responsibilities with other interests and obligations that may come up. Additionally, with employees going on extended vacations or using their time off to spend time with...
Now that the holiday season is in full swing, countless business owners find themselves struggling to balance their business responsibilities with other interests and obligations that may come up. Additionally, with employees going on extended vacations or using their time off to spend time with family,...
Many business owners will tell you that customer service and building lasting relationships are the keys to a successful business. But all too often, businesses believe that using a call center or telephone answering service is an extravagance or something to consider in the future....
