Virtual Receptionist Services – A Better Way to Grow Your Business

As a service organization with a genuine interest in seeing our clients succeed at achieving their business objectives, it is important for us to be good listeners.  So, instead of telling you how we think virtual receptionist services can help you grow your business, we decided for this post to listen to a user’s perspective.  I recently asked a colleague and fellow business owner to tell me, in his own words, how he came to benefit from this service – as you may see similarities in your own organization.  Enjoy!

Not long after I opened my private practice as a business consultant, I realized I was going to need some kind of receptionist service to handle client calls, take messages, and eliminate the overstuffed voice-mail box issue I was having.

Thinking about some of my clients such as attorneys, doctors, engineers, and even tradesmen like plumbers and HVAC service people, I knew some of them didn’t have full time receptionists. In asking some of them how they handled inbound calls, some suggested virtual receptionist services.

Taking calls, myself, while I was at a client’s office wasn’t working for me. Neither was it helpful for me to be interrupted by client calls or sales calls while working at creating proposals in my office. And since I provided some services that could be engaged during non-traditional business hours, it seemed to me that virtual receptionist services could provide for my call handling needs, someone who was professional and could take calls either 24/7, or at the specific hours I designated.

In researching this type of call handling service and how it might work for me, I listed the key advantages these services had. Those that appealed to me most were these:

Message Delivery – most of my clients who called when I was unavailable didn’t simply need me to return their calls. What they needed was to provide some important information regarding their account. I needed a receptionist who could not only take accurate messages, but get me the information, depending on where I was, in a variety of ways.

Professional Answering – clients who called my office expected their calls to be answered by someone who was professional, someone who understood my consulting practice. Again, this need matched up with virtual receptionist services.

Call Handling – my clients called my office for all kinds of reasons. Some of them needed emergency service, some wanted to share new information, others just had questions they wanted answered. I needed a receptionist service who understood the priority of these client calls and who could handle them according to their level of priority. It seemed to me that a vendor who would work with me to understand my specific needs could very well be the answer.

Engaging a virtual receptionist service definitely had a major impact that enabled me to grow my business at an accelerated pace.  As my business grew, I adjusted to the growing needs for call handling, and expanded my use of the service.   Since I first began using virtual receptionist services, more than a few of my clients have complimented me on the service they get when they call my office.

Now we would like to hear from you.  Are you trying to create better processes to ensure the continued growth of your business?  Please share your thoughts.

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Related Article:
Live Person Answering Service in the Digital Age?  Definitely Yes!