How to record a front end greeting

A front end greeting (FEG) is a recording that is heard by the caller prior to reaching a Telephone Service Representative.  To record a front end greeting follow the instructions below. Please do not hesitate to contact an Operations Supervisor if you require assistance.

• Dial the check in line (610 520-7979)
• Enter your personal mailbox number ______ then press #.
• Enter your pass code ______ then press #.
  • The announcer will greet and advise you of the message status.
  • Upon hearing the announcer, immediately press “8” (user options-editing announcements).  You do not need to listen to the entire recording.

• Press 4 to change your greeting.
• Press 2 to record a message
  • Press any key to pause recording.
• Press 7 to listen to the recording.
• To save the greeting
  • Press 5 to save as your night message.  This is typically your permanent greeting that plays each evening and early morning prior to the office opening.
  • Press 4 to save as your day message.  This is for a recording a temporary greeting for situations such as closing for a meeting, inclement weather, phone problems.
  • If you save a recording as the day greeting you must call the service, ask for a supervisor, and request your account status be changed to day status.