Physicians Answering Services – Wrong Messages Cost You Time & Money!

As the manager of a medical practice, you know that it’s crucial to receive accurate, complete messages  from your answering service. When a message isn’t right, it leads to patient frustrations, and potentially even liability issues for your practice.

Although seldom measured by physicians’ offices, just a few wrong messages actually end up costing the practice a good bit of time and money, as well as creating unnecessary stress.   Why take the chance?  A good answering service will make sure each message gets where it needs to go by following established protocols — and will give you other benefits, too.

Here’s what professional and properly trained physicians answering services can do for your medical practice:

• Deliver messages the way physicians want them
  State-of-the-art technology that allows physicians to get a message in a variety of ways – via email, text message, alpha page, or ring-through to another number.

• Reduce hassles and increase staff productivity
  Your practice runs smoother when you start each day exactly as you planned, instead of having to solve problems from the night before. By avoiding incorrect messages, your on-call doctors will also be in better spirits.

• Give personal service
  With a quality service in place, patients can always connect with a live person, no matter when they call.

• Provide customized call management
  Good providers can answer and direct calls according to your call handling and dispatch protocols which can be tailored according to doctor or type of call.

• Reduce liability exposure
  HIPAA/HITECH complaint, using industry-created educational programs.

If you are looking for ways to improve your practice, now may be a good time to investigate how a higher quality answering service could better serve your needs.  Many doctors’ offices overlook this golden opportunity – they assume all answering services are the same, or that their current process is “good enough”.  In the long run, this thought process can prevent them from saving time and money – and reducing the daily stress that comes with running a practice.

As always, we welcome your feedback.  Do you know the frequency of wrong or incomplete messages at your practice?  Do you know the real costs associated with those failed messages?  Please don’t hesitate to share your thoughts – we’d like to hear from you.

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