Live Operator Answering Service Wins Award of Excellence

Posted October 10, 2013 in live operator answering service, live telephone answering by TechArk Support

MLT wins live operator answering service award

CAM_X_Award Award Wining Service 2012

Once again, Main Line TeleCommunications is pleased to announce that we have won the CAM-X Award of Excellence for our professional live operator answering and messaging services. This is the sixth consecutive year that we have received the award, and we would like to thank all of our clients, associates and especially our agents whose diligent efforts made this possible. Here are a few words from the announcement:

“The CAM-X Award of Excellence is a benchmarking, service oriented program designed for and proven to enhance excellent customer service for the Telephone Answering Service Industry across North American and throughout the world.” Says CAM-X President, Doug Swift. “Technological advancements have made it possible to serve a variety of client needs, yet it is vital that call takers perfect the art of customer satisfaction and good manners to present a professional and competent image. The CAM-X Award of Excellence ensures that these criteria are not only met but exceeded.”

Live Operators Represent an Increasingly Critical Role

In the digital age, live voice communications are now a smaller percentage of overall communications, but their importance has increased significantly. For the business world, the outsourced communications support model provided by quality answering services is a significant competitive advantage that enables businesses to secure and keep more clients through eliminating gaps in their communications processes and overall user experience. In the world of healthcare, the live person interaction and ability to escalate urgent calls to the proper healthcare professionals any time, day or night, improves patient health issue management and can even save lives.

Always Striving To Do Better

Here at Main Line TeleCommunications, we participate in a number of these benchmarking programs that are directly related to our core services. We know that communications methods continue to evolve and we owe it to our clients to stay ahead of the curve so we are always able to provide the best possible live operator answering services now, and into the future. Again, thanks to all who made this award possible – and if you have any questions about our answering services, give us a call – we always have a line open!

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