Celebrate Your Independence with a Professional Answering Service
Happy Independence Day! Over 235 years ago our founding fathers signed the 
Declaration of Independence. Theirs was a fight for freedom from a tyrannical empire and after years of war in the homeland the new nation truly became free. Because of their sacrifice and commitment to the creation of a free country, our fights today in the homeland are much less perilous; perhaps involving only minor skirmishes to get a little extra time off from our offices and workplaces during these summer months. Even so, the concepts of freedom and independence are still uniquely central to the fiber of our citizenry; as we celebrate them in grand fashion each July 4th without fail. But what does this have to do with a professional answering service?
Providing Independence
Actually, the answering services we provide are designed to help business owners, managers and other professionals the freedom to work on their higher priority tasks while at the same time increasing client satisfaction. Communications have become a lot more complex in the last several years. Owners and employees alike are finding themselves tied to their smartphones and other electronic means of communications. The unfortunate side effect is, with such easy 24/7 access, many of us feel compelled to work well beyond the standard work week. This is especially true for service businesses where the customers (or patients) require a good deal of personal attention. The desire to personally respond to clients is all well and good, but too many people end up stretching themselves too thin and customer satisfaction actually starts to decrease, even though the initial intentions were good.
Working Smarter
A professional answering service can alleviate a significant number of time-consuming interactions by helping you build a smarter communications plan customized specifically to the needs of your organization. When done correctly, all of your inbound or overflow calls are answered by a friendly and knowledgeable agent, accurate messages are taken and routed to the appropriate contacts within your company, and you and your staff are able to quickly prioritize the contacts and respond appropriately. In addition, after hours calls are also answered by a live agent, ensuring no business opportunities are missed, and those truly urgent requests are properly handled based on the escalation procedures that are specified by you. Remember, a good answering service is not simply hiring someone to answer the phones; it is the engagement of a professional business partner for their expertise in outsourced communications labor to help your business become a better, stronger entity.
Time to Celebrate!
From all of us here at Main Line TeleCommunications, we sincerely wish you a safe and happy 4th of July Holiday celebration. And if you feel that you and/or your fellow employees need a bit more freedom and independence to better manage your professional business efforts, don’t hesitate to reach out – we’d be happy to have a conversation!
To learn more about Main Line TeleCommunications, please download our free guide:
Free: 10 Tips For Choosing a Telephone Answering Service
Or visit our Contact Us page.
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Building a Better Business Plan with a 24/7 Answering Service