Call Routing Through an Answering Service – Give Your Clients What They Want

We work with many businesses. But, probably like you, we work best with businesses who demonstrate a sincere interest and focus, on a daily basis, in helping their clients and prospects succeed.

How Can You Tell The Sincere Ones from the Others?

A large majority of business call routing today is done through voice-menus and voice-mail. I’m sure you’ve called a business within the last month or two where you’ve gotten a bit stuck in their main voice-menu, and your first thought is “uh oh, here we go again”. Businesses who are sincere about giving the best support possible to their clients and prospects have either taken extra special care in creating a voice-menu that is timely and ‘stuck proof’; or they have made the investment in a professional answering service that provides a warm, friendly and knowledgeable live person to talk with you, no matter what time you may be calling.

A Clear Example

A great call routing example was recently posted by sales authority Jeffrey Gitomer, in which he attempts to buy a simple product in preparation for an upcoming event. He finds two vendors via a web search, tries to purchase from what appears to be the higher rated service, and then learns to his dismay that the company won’t even accept phone calls. He ends up doing business (very happily) with the second one who obviously takes a more sincere interest in their prospects and customers. For a great and quick entertaining read, check out his post: “I want to call you. All your customers want to call you.”

Yes It Is Everywhere

Although Jeffrey’s example may be a little on the extreme side, we all know from our calling experiences that this under-appreciation of clients and prospects is rampant throughout the business world. Businesses often get wrapped up in day-to-day activities and forget to address some of the basics like improving call routing or updating the ways in which their phones are answered. So. . . If you are one of the businesses with that sincere interest, we, or services like ours, would love to chat with you to see if we may be able to help. If you’re the latter, thanks for your time, but we may not be the best fit for you!

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