Call Handling Service Prepares for the Holidays

Posted December 19, 2013 in call handling services by admin

What is on your wish list for the holidays? A big screen TV? The latest, greatest tablet? Or just some time off to spend with family and friends? As a call handling service, there is one thing we get a lot more of over the holidays; and that is calls. It’s okay, that is what we are set-up for. Many offices have holiday parties or year-end meetings, employees take some well-deserved extra time off, and several businesses have limited hours or can close entirely for the last week of December. But this doesn’t mean that your clients stop calling you completely.

Building a Support System

For certain businesses, a missed phone call can mean a lost revenue opportunity, an angry client, or even something that can affect the well-being of a patient. Everyone deserves some time off, but for those businesses, they need to have a support system in place to ensure that, when it really matters, the call can go through. A good call handling service enables businesses to provide personalized attention to their clients, no matter when they call. By properly structuring an inbound calling program, including escalation procedures for urgent calls, businesses can keep clients happy during those times that the office is short staffed or even closed, including the holidays.

Being Prepared

Have you ever gone into a big meeting, or had to take an important test, knowing full-well you weren’t properly prepared? What were the results? People can sense quickly when you’re business is not prepared. By not having a plan in place (beyond voice-mail) to handle client calls during the holidays, or even during other events that may be disruptive to ‘business-as-usual’, you risk unraveling a lot of the good work you may have done with your clients throughout the year.

Handling Calls the Right Way

When engaging a company for a product or service, not being able to talk to a live person when you need to, is still one of the biggest frustrations noted in the business world. Voice-mail is on the decline as many of the new digital ways to communicate and share information are more efficient. However, this means that when a prospect or client does take the time to call, their issue cannot easily be resolved by other forms of communication, and they really want to speak to a live person. If you are a service driven business and you do not have that option available, you are likely frustrating the very people you are trying to keep happy.

Relieving the Holiday Stress

Celebrating the holiday season is good fun, but it also includes a lot of extra work in preparing for that fun. Having the relatives over, traveling to other friends and family, extra cleaning, extra cooking, buying those perfect gifts… the list goes on and on. All of this in addition to your work schedule and year-end work duties; and ‘holiday stress’ has become a common term over the last few decades. Engaging a quality call handling service for your business is a good way to help reduce some of those work stresses through holidays and beyond. If you have a good service in place, you’re a step ahead of your competition. And if you need a good service, give us a call; we always have a line open!

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