Business Call Answering Services Gaining Ground

Posted October 11, 2011 in 24 hour telephone answering services, business call answering, small business by admin

This isn’t your father’s business world anymore. The old barriers that drove the business climate in the 20th century no longer apply. We’re now in a world of smart phones, wireless hot spots and true global economics. If your company, no matter the size, isn’t adopting new ways of doing business, then you are being left behind.
Of course, social media, mobile devices and new technologies are the big headline makers. But one trend quietly gaining ground is the use of a business call answering service that provides live operators for your customers 24/7. Business call answering services provide off-site phone support options that offer your company flexibility, adaptability and accessibility, three components necessary in the 21st century world of business.

Cost Cutting Cuts Customer Service

Many companies in the last 20 years turned their back on the traditional receptionist role. This move cut costs, but it also cut prospects’ and customers’ direct access to people who could help. A live person, answering business phone calls, gave way instead to multi-tiered voice-mail and voice-menu systems that continue to frustrate and annoy callers on a regular basis.

Indeed, the customer frustration over these voice-mail systems has become the butt of jokes, the basis for comedy sketches and ripe material for comedians looking for an easy laugh. However, when done correctly, 24/7 business call answering services can eliminate the frustration issues and reconnect your company directly and authentically to your key audiences.

Breaking Barriers

Business call answering services allow your company to operate within the new parameters of the 21st century business climate. These days, you have the freedom and flexibility to operate your company from anywhere in the world. Having your clients and prospects reach a clunky voice-mail or voice-menu system when they need to speak to a live person is out of step with these technological advances.

At the same time, you probably don’t want to dedicate staff members to answering phones 24/7. That would be a waste of valuable internal human resources. Business call answering services step in and fill the void.

Adapting to Your Needs

Business call answering services allow your company to adapt to the ever changing world. Customizable services prioritize inbound calls and ensure that callers easily get to the appropriate contacts within your organization. When it comes to receiving important messages, you want them to come to wherever you are, on whatever devices you use, in the format you need them. A business call answering service can tailor a package for your company, large or small, and change as you change.

Don’t let the old ways of doing business hold your company back from competing in the new business model. Knock down those walls of separation between you and your customer and bring in a business call answering service to work with you and for you.

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