Do You Have the Best Answering Services for Your Customers?

Posted March 13, 2012 in 24 hour telephone answering services, after hours answering service by admin

Some companies rely heavily on dated voice-mail systems, others have multiple layers of frustrating voice-prompts, and some organizations, no matter when you call, have a live person answer the phone each and every time. So here’s the question: Out of those companies, which ones are most likely to give you a satisfying customer experience? Yes – the ones who answer every call. Just like any other business discipline, there are Best Practices for phone answering services. Unfortunately, many organizations continue to frustrate the very people they rely on to provide their revenue by not following these practices.

Easy to Overlook

Phone systems have been around for decades and everyone I know has been answering phones regularly since before they were teenagers. So, ‘providing the best answering services’ doesn’t really capture our interest and imagination like the latest buzz around social media, content marketing or emerging technologies. But it should. For most service oriented businesses, the phone is by far the most effective communication tool to enable revenue generation.

Mission Critical Practices

We recommend that businesses complete a comprehensive review of their phone answering procedures at least once a year. Being in the business, we’ve heard all of the excuses to avoid this yearly exercise. However, businesses that follow this recommendation quickly develop advantages over competitors, increase client satisfaction and drive consistent revenue growth. Simply taking a little extra time to review their procedures and investigate best practices for phone answering enables them to improve service levels that meet and exceed their customers’ expectations.

Do the Right Thing

So which organizations are most likely to give you a satisfying customer experience? Are you one of them? As we’ve suggested before, you can find out rather quickly. Call your business at least ten times over the next couple of weeks at all different times and document your findings. This will help you understand what your clients and prospects are really hearing, and will most likely give you instant feedback on where improvements can be made.

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