Benefits of Using a Telephone Answering Service for Your Growing Company
Regardless of the size or scale of your company, making sure your clients have the ability to contact you when they need your services 
is extremely important. When you first start out, it’s easy to stay on top of incoming calls yourself, or with your staff – but as business expands, the demands of operating the company leave you with less and less time to devote to answering calls. Hiring a well-qualified telephone answering service to assist you either full-time or just during your “closed” hours is a fantastic way to make sure that you never lose a client do to a missed call.
Modern answering services offer so much more than just a voice on the other end of the line, agents can take messages, give clients information you provide, and can even develop custom reporting on your inbound calls to help you make better decisions in regards to your communications processes. These service companies work hard to become an integral part of your team. It’s important to take the time to research the companies you’re considering, as your prospects and clients may not know that you do not employ them directly and their interactions with them will reflect on you.
Here are a few ways you can use a telephone answering service for your company:
Customer Service Representatives
More than just a “hello”, using the service as off-site customer service agents can free your staff to due other in-house tasks. These representatives can perform a number of duties including answering frequently asked questions, setting appointments, managing cancellations and prioritizing urgent vs. non-urgent calls.
Virtual Receptionists
If your business’ needs don’t justify the expense of employing a full-time or part-time receptionist, a virtual receptionist is a great way to make the important human connection with your callers when you are not available. You can use this service full time, just during business hours, after hours or for out-of-office days if your role requires frequent travel. The service is also very helpful to cover holidays, vacations, inclement weather events, office power outages or extended periods of any nature.
Automated Messaging
Don’t need or want a live person to answer for ‘every’ inbound call scenario? Setting up a well-designed front-end greeting is an excellent way to ensure urgent calls and/or revenue generating business calls get through to a live person, while less important calls can be handled in an automated fashion. Keep in mind, one size does not necessarily fit all; customizing an inbound calling program can help you fit the unique and specific needs of your business.
By outsourcing your calls to an answering service, you can minimize costs all while maintaining your business’s quality customer care. Using an answering service means never missing a call – and therefore, never missing a revenue opportunity or a chance to better serve your clients!
Download our FREE guide on how to choose a telephone answering service today!
Free: 10 Tips For Choosing a Telephone Answering Service
Related Links:
Philadelphia Answering Service: Add a Live Voice to Inbound Marketing
Professional Answering Service Give Personal Touch to Digital World
Is Your Call Handling Service Growing Your Revenue?