Answering the Call: The Real Value of Customer Service Explained

Posted February 17, 2015 in call handling services, professional answering service, reliable answering services by admin

We all know customer service is important, but have you reviewed in detail how it affects your bottom line? As a professional answering service, we partner with clients on a regular basis to help them improve customer service efforts. But we didn’t have a clear “picture” to show just how important customer service really is – until now. Just take a look at the numbers below – and feel free to use this in your defense any time someone in your organization argues that cutting back on customer service efforts would help the bottom line!

Customer Service: The Forgotten Marketing Channel

Thanks to our friends at Salesforce for the great infographic!

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