Using Virtual Receptionist Services as a Time Management Tool

Posted November 8, 2011 in business call answering, professional answering service, virtual receptionist services by admin

One thing we can’t get more of is time. As managers and business leaders, we do seem a bit better than average at managing our time, but knowing exactly what to focus on and when, in order to best serve the interests of our businesses, is still a unique challenge. Unfortunately, virtual
receptionist services are all-too-often overlooked by business managers as a key part of the plan to better manage their time.

Priority Management

Most managers I know are good at prioritizing projects, but when it comes to in-bound phone calls for them and their employees, there is no solid strategy or well defined, yet flexible process. This is especially disturbing because inbound phone calls are one of the most likely sources to take us off course of the important priorities we work through on a daily basis.

Engaging the right virtual receptionist services enables you to prioritize inbound calls so that key clients and prospects are instantly routed to the appropriate in-house contacts while non-urgent calls are properly messaged so they can be addressed appropriately in a non-interruptive fashion.

Get Out of ‘Fire-Drill’ Mode

We still find a lot of businesses who are in what we call ‘fire-drill mode’ on a regular basis. They spend a good portion of their week addressing client issues while other important priorities of their business often seem to get pushed to the back burner. Of course, those fire-drills will always be a part of service oriented businesses, but virtual receptionist services have proven their worth in the ability to reduce fire-drill mode, enhance client satisfaction and drive more revenue for those businesses serious about making improvements to their processes.

Finding What Works

As you know, improving one’s business is not a once-and-done kind of activity. It is the incremental, day-to-day achievements that help us build successful businesses over time. Virtual receptionist services may or may not be a great fit for your business. But as a provider of these services, I will share this: many of our clients who were initially unsure of the value it could add, now say “Wow! How did I ever get along without it!”
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