Top 5 Answering Service Blog Posts This Year
For most of us, the end of the year is a time for celebration as well as reflection on the 
accomplishments we have achieved during the past 12 months. Here at Main Line TeleCommunications, we have enjoyed sharing our knowledge on answering service best practices this year through our blog; and really appreciate all of the positive feedback we have received from you. So, without further adieu, here are our top 5 answering service blog posts as determined by popularity from our readership:
Virtual Receptionist Services – A Better Way to Grow Your Business
As a service organization with a genuine interest in seeing our clients succeed at achieving their business objectives, it is important for us to be good listeners. So, instead of telling you how we think virtual receptionist services can help you grow your business, we decided for this post to listen to a user’s perspective. I recently asked a colleague and fellow business owner to tell me, in his own words, how he came to benefit from this service – as you may see similarities in your own organization. Enjoy! read more…
Answering Phone Calls – A Personal Approach to a Core Business Need
Being in the industry, we talk a lot about the business benefits of using an answering service, like how the service can help grow your business, drive revenue, and free up resources.
One thing we haven’t talked much about is the personal touch of live answering services. Your customers are important, and you strive to provide the best customer service possible. If you hire an answering service, who exactly will be answering phone calls for you, and how do you know if they will be any good at it? read more…
Live Person Answering Service in the Internet Age? Definitely Yes!
I was recently talking with a friend of mine in the computer repair business. Somewhere in the conversation I mentioned that the Internet had virtually replaced printed Yellow Pages directories. He said “Not for me, 35% of our new business comes from the Yellow Pages.”
He then explained that when a small business or an individual has a computer issue, more often than not they cannot access the Internet, so where do they go – you guessed it, the good old yellow pages! read more…
Customizing Call Handling Services to Work for Your Business
We’ve talked before about how a phone answering service can be a key ingredient to maintaining growth and customer satisfaction as people increasingly expect 24/7 availability from your business. Still, it can be hard to trust someone outside your business to know what you and your customers need, especially if you’ve never tried offsite call handling services before – or worse, if you’ve had a bad experience in the past. How can you be sure that your calls will be handled the way you want? read more…
After Hours Answering Service Drives Revenue Even After You Go Home
Stimulating your sales—after business hours:
Your business needs sales to grow. And in order to increase revenue, you understand it’s important to maintain open and excellent communication with your customers, clients and vendors. Effective communication is a proven benchmark in helping make your business a successful one.
Imagine a workday with no telephone, no internet connection, no e-mail or text messaging, Tweeting or Facebook posts—no contact with customers, clients or staff. More than likely, you will probably have zero sales for that day; you certainly will not gain any new prospects and possibly lose some loyal customers. read more…
We hope you’ve enjoyed this brief recap of our top 5 answering service blog posts. From all of us at Main Line TeleCommunications: Happy holidays and wishing you success in the new year!
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