How to Engage the Right Telephone Answer Service
You’ve made a great decision to look for a telephone answering service for your business. 
You need customers to have access to your company on their timeline but it’s nearly impossible to staff your phones around the clock on your own. A quality, professional telephone answer service can do this for you, freeing up you and your staff members to attend to your business.
But not all services are the same and choosing the right service can seem like a difficult task. The choice you make can have a positive or negative impact on your business. This telephone answer service will be the first line of communication for both existing and potential clients, so you want to make sure you get the highest quality service you can.
There are several factors to consider when choosing the service that works best for your company.
- Experience — First, look for a telephone answer service with a proven record of working with a wide variety of companies. A service who has experience working with businesses similar to your field are more likely to anticipate your needs and understand how best to serve you.
- Flexibility — You have a unique business with unique needs. You need a telephone answer service who can meet your specific needs, not a ‘one-size-fits-all’ package. As you choose a telephone answer service, look for flexible packages and a wide range of options in how messages are delivered, true 24/7 service, and ability to accommodate special requests. You also need a service willing to grow and change as your business changes.
- Industry Expertise — Ask the service if it participates in ATSI’s industry accreditation program. The Association of TeleServices International sets forth 60 criteria answering services must meet or exceed to earn an official 24/7 site certification. Telephone answer services must demonstrate excellent business practices and a readiness to serve customers at all hours seven days a week.
- The Right People — As with most businesses, it’s the people who make the difference and a telephone answer service is no different. Check into the staffing procedures of any service you’re considering. What kind of professional development do employees receive? What qualifications do the employees have? A service that invests in their employees takes pride in providing the highest quality services available.
Choosing a telephone answer service can have a large impact on your business practices. Use these tips when you begin looking for the right service for you.
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