Our People
Our Team is Committed to Quality and Customer Satisfaction
Julie Sparklin, Director Client Services and Operations
Julie began working with MLT in October of 1998. She began working closely with Gordon to move MLT from a mom and pop answering service to an award winning company dedicated to providing quality service. Prior to MLT, Julie worked in the customer service department for a credit union and an insurance agency. With the exception of billing and president, she has worked in every role at MLT and was our education coordinator for 7 years. Julie has served on the conference committee for NAEO, a national user group, and has attended and/or presented at many regional and national conferences. Additionally, Julie serves on an industry related peer advisory group.
Justin Wiggins, Manager Client Services and Operations
Justin joined MLT in 2004. Just before joining the MLT team, she attended Chubb Institute receiving a Certificate of Technical Support. Her tenure with MLT combined with her grasp of technology provides Justin a depth of knowledge that greatly benefits the company. In her role, Justin on-boards new clients, and through that process and regularly checking in with them, she builds a strong rapport with our clients. As Operations Manager, Justin works closely with the staff developing their skills, ensuring quality levels are met, and keeping morale high. Justin has attended industry conferences, industry workshops, and also works with a peer review group.
Eric Smith, Manager of I.T.
Eric joined the MLT team in August of 2016 as the Manager of I.T., bringing with him 26 years of industry experience. Having started as a telephone agent, Eric has worked in almost every facet of the call center industry and understands the effects and benefits of technology. Eric has participated on the beta development team with our primary vendor, Amtelco, and has been involved with one of our industry user groups, having participated, facilitated and presented at annual conferences.